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AI u naplati dugova: Na ovoj slici, dva stručnjaka zajednički analiziraju programski kod za automatizovane procese na velikom ekranu. Scena ilustruje praktičnu primenu veštačke inteligencije (AI) i robotizovane automatizacije procesa (RPA) u upravljanju dugovima — primer digitalne transformacije u upravljanju potraživanjima.
Innovation & Trends Digitalization

AI and the future of debt collection
Jun 25, 2025
4 min.
How is AI reshaping the financial sector? In this interview, Dobrin Mirevski and Paul Baltag share their views on upcoming changes – from ethical automation to real-time decision-making.
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Mlada žena na svom mobitelu pored člana EOS tima s slušalicama i dvije žene koje razgovaraju.
Innovation & Trends Corporate Responsibility

Plain language: Improving communication with consumers
Feb 25, 2025
3 min.
Plain language helps companies and consumers alike. In this interview, an expert in the field explains why that is so and why it is especially important in the debt collection segment.
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Sastanak zaposlenika EOS Digital Cluba za promicanje digitalnih vještina i razmjene znanja, uz prezentacije i rasprave.
Innovation & Trends Digitalization

Investing in Digital Knowledge Supports Digital Transformation
Oct 31, 2024
4 min.
EOS employees in Croatia educate and exchange knowledge and experience through the internal initiative EOS Digital Club
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ESG: EOS has a clear agenda for environmentally conscious and socially responsible action. Corporate Responsibility experts see to it that the strategy is being implemented in the national companies.
Innovation & Trends Corporate Responsibility

ESG experts promoting sustainability at EOS internationally
Jul 31, 2024
4 min.
Commitment to strategy: Sustainability is becoming a success factor for financial companies. ESG experts at EOS are driving environmentally conscious and socially responsible action internationally.
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Innovation contest: The winning team presented artificial intelligence (AI) that can independently make and receive call center calls.
Innovation & Trends Digitalization

Innovation contest: When employees shape the future with AI
Jul 10, 2024
3 min.
Now for the third time, EOS was calling on its employees to take part in the innovation contest. The goal: promoting international collaboration and enhancing performance.
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Kollecto+ je digitalni sustav naplate potraživanja tvrtke EOS.
Receivables Management Innovation & Trends

Digital debt collection system: The success story of Kollecto+
Apr 30, 2024
3 min.
Almost half of EOS national subsidiaries work with Kollecto+. The digital collection system is making great strides and offers customers and consumers alike many benefits.
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Ilustracija žene ispred računala okrenute prema robotu
Receivables Management Innovation & Trends

RPA: Improving quality with software robots at EOS
Feb 27, 2024
2 min.
“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
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Cybersecurity expert Janusch Skubatz, Chief Information Security Officer of the EOS Group, with brown hair and white shirt
Data Analytics Innovation & Trends

Not sure about generative AI? The balance between innovation and risk.
Feb 16, 2024
4 min.
Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.
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Jedna ilustracija prikazuje robota ili chatbota koji drži različite grafikone i tekstove, kao i nekoliko zaposlenika koji rade na računalima i postavljaju pitanja chatbotu.
Innovation & Trends Digitalization

How generative AI is taking over routine tasks in the financial sector
Jan 19, 2024
3 min.
Already, generative AI can handle a lot of typical tasks in financial services companies. EOS is testing how chatbots can reduce employee workload even more and improve their efficiency.
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To je nova marka EOS: Marwin Ramcke prezentira sebe i novi logotip tvrtke EOS.
Innovation & Trends

The new EOS brand: Pioneering and more dynamic and digital.  
Mar 1, 2022
3 min.
In this interview, CEO Marwin Ramcke talks about the mindset behind the brand and what it means for the company’s business partners.
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Annual and Sustainability Report 2024/25

In our Annual and Sustainability Report, we reflect on a successful financial year in which we courageously tackled new challenges. The report outlines the EOS Group’s principal activities and business highlights, along with its strategies for corporate, social, and environmental responsibility.

Read the full report here

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Accept Dva zaposlenika EOS-a zajedno gledaju u prijenosno računala te razgovaraju
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EOS Studies - This is knowledge.

Knowing what moves the economy and society: That is our claim for the market and consumer studies of EOS. Our studies, which we produce together with renowned market research institutes, offer exciting facts about customer payment behavior, payment methods, digitalization and the benefits of data. 

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