Everyone can experience debt or late payments due to various life circumstances and reasons. Regardless of the situation, solutions are there. We are here to work together to find a way for debt repayment.
We are a company specializing in the collection and purchase of overdue receivables. EOS MATRIX is registered in the national register of authorized credit servicing providers, based on an operating license issued by the Croatian National Bank. We have been operating in Croatia for over 18 years as the leading provider of debt collection services and currently have more than 200 employees.
We are part of the EOS Group, headquartered in Hamburg, Germany, operating in over 20 countries across Europe and worldwide. Our Group has been active for over 50 years and currently has more than 6,000 employees.
We hold ISO/IEC 27001 and ISO/IEC 27701 information security certifications.
We are happy to answer your questions and invite you to contact us in whichever way is most convenient for you.
If you took out a loan, arranged for a service, or bought something and the payment has not been made on time, the original creditor has assigned the unpaid claim to us, and we have taken over further collection.
We understand that outstanding obligations can arise for various reasons. Whether it’s an oversight, simple forgetfulness, or a temporary inability to pay, we invite you to contact us.
Our task is to work with you to find the best solution for settling the outstanding debt.
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You have received a notice of debt. What are the next steps?
1. Read the letter or email and make a payment
Please carefully read the notice you received from EOS. Our letters and emails contain a detailed description of the debt, the amount as of the letter date, a request for payment, explanations of the debt structure etc. Payment details are also provided in the letter
Please find explanations of the most common terms below.
If you have any doubts or questions about the debt, invoice, or contract, please do not hesitate to contact us. We are happy to assist you.
Our Call Center is open Monday to Friday from 8:00 AM to 8:00 PM. Clients are received at Horvatova 82, Zagreb, by prior appointment, from Monday to Friday from 12:00 PM to 3:00 PM
We’re reaching out to inform you about your current outstanding balance and to create an individual debt repayment plan.
When you purchased a product or contracted a service, a payment obligation was created. If this payment wasn’t made within the agreed timeframe, it became an overdue, unpaid receivable. This unpaid amount can include the principal, interest, and legal collection costs, among other things. It’s crucial to be aware that the debt amount can increase due to accrued statutory default interest and potential legal fees if payment is delayed.
Please review the letter’s contents and make the payment using the details provided in the notice. If you’re unable to settle the full amount immediately, please contact us. We will work together to find a solution and create a manageable repayment plan.
You can pay the debt in a single payment or in agreed installments. A one-time payment is often the most cost-effective option, as it prevents further accumulation of statutory default interest.
Once your debt has been successfully repaid, you can request a certificate of final debt repayment from us. There is no charge for issuing this certificate.
At EOS, we are committed to protecting your information and providing a safe environment. We understand that scams and fake emails can be a concern, so our goal is to inform you about potential dangers and ways to protect yourself.
On this page, you will find information on how to recognize, respond to, and avoid scams.
Debt collection doesn’t have to be complicated or intimidating. Understand how the process works, what your rights are, and how communication can lead to successful repayment.
EOS MATRIX is a member of HUAN, the Croatian Association of Debt Collection Agencies, and we are committed to transparent, ethical, and professional conduct in all aspects of debt collection. HUAN sets high standards for its members, ensuring trust and transparency in our relationships with clients and consumers.
Discover potential ways to collaborate with us – as clients, business partners, or future employees. Learn more about our services and career opportunities.
Contact
Contact EOS in Croatia.
Our Call Center is open Monday to Friday from 8:00 AM to 8:00 PM.
Clients are received at Horvatova 82, Zagreb, by prior appointment, from Monday to Friday from 12:00 PM to 3:00 PM.
Unpaid claims directly impact your budget, and a lack of time and resources for collection can lead to delayed payments or loss of revenue. EOS specifically addresses the problem of unpaid receivables, with an expert approach and many years of successful collection experience.
Timely and continuous attention to debt collection is an essential part of good business hygiene.
Are you looking for a place where your ideas are valued and your contribution makes a difference?
Join our team and become part of a dynamic environment where your work is appreciated and professional development is encouraged. Together, we can shape the future and create inspiring solutions.
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