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Poslovni čovjek drži EOS olovku tijekom razgovora o međunarodnom upravljanju potraživanjima, EOS šalica na stolu - Stručnost u naplati dugova, NPL-ovima i digitalnim rješenjima

Outstanding in managing your outstandings.

We are the investor in receivables portfolios and an expert in the processing of outstanding receivables. EOS Matrix is registered in the national register of authorized credit servicing providers based on a work permit issued by the Croatian National Bank. The company's main activity is providing debt collection services.

EOS Matrix has been operating in Croatia for over 17 years and currently has more than 250 employees. It is part of the EOS Group, headquartered in Hamburg, Germany, and operates in more than 20 countries in Europe and worldwide. Our Group has been operating for over 50 years and currently has more than 6,000 employees.

EOS holds information security certificates ISO/IEC 27001 and ISO/IEC 27701.

We are certified

EOS MATRIX d.o.o. holds an information security certificate. The information security management system encompasses all processes involved in claims management and related solutions. This certificate demonstrates to our clients and other stakeholders our compliance with the highest information security standards and our commitment to continuous improvement. This continues our journey of digital transformation, aiming to increase process efficiency and create new value.

We are certified

EOS MATRIX d.o.o. holds the ISO/IEC 27701 certification, which is an upgrade to the existing ISO/IEC 27001 certification and represents the highest standard for data privacy management. The certification confirms that our system is focused on protecting the information, business processes, and personal data of our customers, partners, and employees, in accordance with the best global practices and regulatory requirements.

Organizational culture and internal satisfaction

According to the results of the Pulser employee satisfaction survey conducted by Alma Career Croatia (MojPosao), EOS Matrix has been named one of the best employers in the finance sector for 2025.

The survey results once again confirm that interpersonal relationships, dedication to work, and quality working conditions are the foundation of the culture we create together. At the same time, the survey provides us with clear guidelines on where we can improve even further – because we believe that the development of the organization is inseparably linked to the development of our people.

We encourage a culture of inclusivity and non-discrimination

By signing the Diversity Charter, the company EOS Matrix has formalised its business policy of respecting individual diversity and mutual respect. As one of the signatories of this Charter, we are committed to publicly supporting, protecting and developing diversity in our organisation and value chain. By signing this national document, we want to further strenghten our position as a desirable employer and additionally encourage the development of culture of inslusivity.

Diversity Charter Croatia (472 kb)

Information Security Policy

We have established the Information Security Policy, which provides a framework for setting realistic information security goals. Our focus is on finding common solutions, that meet requests of all parties in the process, by applying the highest standards of information security and personal data protection. We manage information security through regular placement, updating and tracking of goals, focusing on information security risk control and business continuity assurance.

Information Security Policy (100 kb)

Our identity. Our values.

In 2006, we recognized the essence of keeping our company together and making us stronger. We have clear ethical principles. They are listed in our Code of Conduct which is the foundation of our work and our corporate culture. This commitment to our values ​​shows how we deal with current and future challenges.

Code of Conduct (346 kb)