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Nasmijana mlada žena s kovrčavom kosom, u udobnom žutom džemperu, sjedi na kauču u svom dnevnom boravku i gleda u svoj pametni telefon dok drži papirnati dokument.
Digitalization Debt collection services

EOS study: People with debt experience are more open to AI support
Oct 27, 2026
3 min.
EOS Banking AI Barometer: People with debt experience are more open to AI support. When it comes to this sensitive topic, AI assistance is rated positively. Even so, personal contact remains essential
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Žena koja drži mobilni telefon razgovara s umjetnom inteligencijom.
Digitalization Debt collection services

EOS study: AI proves its worth in banking
Oct 15, 2026
4 min.
EOS Banking AI Barometer: AI proves its worth in banking – almost one in three people would even prefer talking to AI about sensitive financial matters.
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Meike Fabian tijekom intervjua
Digitalization Regulation

Responsible AI use: Explicit guidelines at EOS
May 10, 2026
6 min.
Binding policies and processes ensure that AI is used responsibly. Meike Fabian, Chief Compliance Officer at EOS, discusses the company’s AI corporate policy in an interview.
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AI u naplati dugova: Na ovoj slici, dva stručnjaka zajednički analiziraju programski kod za automatizovane procese na velikom ekranu. Scena ilustruje praktičnu primenu veštačke inteligencije (AI) i robotizovane automatizacije procesa (RPA) u upravljanju dugovima — primer digitalne transformacije u upravljanju potraživanjima.
Innovation & Trends Digitalization

AI and the future of debt collection
Jun 25, 2025
4 min.
How is AI reshaping the financial sector? In this interview, Dobrin Mirevski and Paul Baltag share their views on upcoming changes – from ethical automation to real-time decision-making.
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Sastanak zaposlenika EOS Digital Cluba za promicanje digitalnih vještina i razmjene znanja, uz prezentacije i rasprave.
Innovation & Trends Digitalization

Investing in Digital Knowledge Supports Digital Transformation
Oct 31, 2024
4 min.
EOS employees in Croatia educate and exchange knowledge and experience through the internal initiative EOS Digital Club
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Innovation contest: The winning team presented artificial intelligence (AI) that can independently make and receive call center calls.
Innovation & Trends Digitalization

Innovation contest: When employees shape the future with AI
Jul 10, 2024
3 min.
Now for the third time, EOS was calling on its employees to take part in the innovation contest. The goal: promoting international collaboration and enhancing performance.
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Jedna ilustracija prikazuje robota ili chatbota koji drži različite grafikone i tekstove, kao i nekoliko zaposlenika koji rade na računalima i postavljaju pitanja chatbotu.
Innovation & Trends Digitalization

How generative AI is taking over routine tasks in the financial sector
Jan 19, 2024
3 min.
Already, generative AI can handle a lot of typical tasks in financial services companies. EOS is testing how chatbots can reduce employee workload even more and improve their efficiency.
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What does Europe really think about AI in banking?

The EOS Banking AI Barometer shows how European consumers rate the use of artificial intelligence in banks’ customer communication – from trust in fraud detection to proactive support with payment difficulties.

All results at a glance
Plavokosa poslovna žena u sivom sakou stoji ispred moderne zgrade, gleda u svoj pametni telefon i smiješi se.

Annual and Sustainability Report 2025/26

In the 2025/26 financial year, the EOS Group once again delivered excellent results, confirming its strong position across Europe. Significant investments and a focus on sustainable business practices played a key role in this success. With resilience and innovative strength, EOS actively meets market challenges and helps shape the financial world responsibly and with a clear vision for the future.

Read the full report here
Nasmiješena osoba sjedi u modernom uredskom lounge prostoru, razgovara telefonom i radi na prijenosnom računalu. U pozadini rade još dvije osobe.