EOS Studies - This is knowledge.

Knowing what moves the economy and society: That is our claim for the market and consumer studies of EOS. Our studies, which we produce together with renowned market research institutes, offer exciting facts about customer payment behavior, payment methods, digitalization and the benefits of data.
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EOS European Payment Practices 2022

The latest survey by EOS with insights and assessments from 3,200 financial executives.

EOS Survey “European Payment Practices 2022”: Companies need to step up the pace of their digitalization efforts.

Europe’s companies need to act. Because the payment practices of customers are worse than ever. At the same time, new technologies and social changes are challenging conventional processes and business models.

What are companies doing so as not to miss the boat? How are they making their receivables management more efficient? How data-driven are their decisions – and what is the role of artificial intelligence in this context?

The survey “European Payment Practices”, which EOS conducted in 2022 for the 13th time, provides the answers to these and other questions.

In 2022, the proportion of receivables in Europe that were paid late or were unrecoverable was 21 percent.

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How Europe’s companies are counteracting bad debts.

For many European companies, their existence is at stake, as a growing number of customers are paying their bills late or not paying them at all. And many financial executives fear that the situation is going to get even worse in future. Read here how companies are fighting back by outsourcing their receivables management and about the role played by new digital payment methods.

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European Payment Practices 2022: Survey structure

Respondents

Between March 4 and April 19, 2022, telephone interviews were conducted with 3,200 financial executives from companies with an annual turnover each of at least €5 million.

Countries

16 countries from Western and Eastern Europe: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Poland, Romania, Slovakia, Slovenia, Spain, Switzerland and the UK.

Survey

Since 2007, the EOS survey “European Payment Practices” has evaluated the mood of the international economy. In 2022 it appears for the 13th time.

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EOS Chatbot Survey 2021

How do companies use chatbots?

More and more companies in Europe are using chatbots.

The technology offers a lot of potential for communication and thus benefits not just companies and customers, but employees as well.

Two out of three companies in Europe are already using chatbots. The results of the recent Chatbot Survey 2021 by the EOS Group provide fascinating insights into how chatbots are currently being used and what expectations will be imposed on them in the future.

Read whole survey

15 percent of companies want to introduce chatbots in the next 5 years.

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The chatbot revolution.

Hardly any communication tool is more efficient today than the chatbot. A prime example is the bot of the World Health Organisation (WHO): the bot answered 13.5 million questions via the messenger service Whatsapp alone - and in 19 languages! So it is not surprising that many companies also want to take advantage of the communication skills of digital helpers. But how many of them really exploit the potential of this trendy technology?

Read the article

Humans and chatbots – a match made in heaven?

They are available around the clock and offer quick help. But will digital assistants soon compete with their human colleagues - or merely relieve them of tedious routine tasks? Read why in the end all parties can benefit from the use of digital assistants: employees, customers and the companies themselves.

Read the article

EOS Chatbot Survey 2021: Survey structure

Respondents

  • 2,800 companies from 14 European countries
  • Companies in the B2C segment, with a minimum workforce of 20 and annual revenue of at least €5 million (with the exception of Croatia)
  • 200 computer-assisted phone interviews per country

Countries

Germany, Denmark, Belgium, Switzerland, Spain, France, Poland, Slovakia, Slovenia, Croatia, Hungary, Bulgaria, Romania and Russia.

Survey

Kantar, a leading international market research institute.

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EOS survey 2021 "Covid-19 Financial Report"

The financial situation of consumers in Croatia is worsening due to the situation caused by covid-19.

Just under one in five Croatians has incurred excessive debt since the outbreak of the pandemic.

Within a very short time, the Covid-19 pandemic has turned our lives upside down. From a financial perspective in particular, the pandemic has forced a lot of people to reconsider planned expenditures or to take on debt just to make ends meet. Croatian consumers have also felt the impact of the crisis. The Covid-19 Financial Report commissioned by the EOS Group shows that many of them have even slipped into excessive debt over the last year.

Read whole survey

18 percent of Croatians have slipped into excessive debt since the beginning of the crisis.

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EOS Survey 2021 "Covid-19 Financial Report": Survey structure

Respondents

7,000 people from five European countries.

Countries

Germany, Spain, Romania, Bulgaria and Croatia.

Survey

Dynata, specialist for online surveys.

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Diana Franulić Šarić
Communications and Marketing Specialist

Phone: + 385 1 6418 400

d.franulic@eos-matrix.hr

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