Financial sustainability

Data are the business foundation of the EOS Group. This is why we employ around 90 people across the Group to constantly improve data protection and information security. With the help of monitoring tools, we were able to identify and stop around 600 attempted attacks in 2022/23 alone. As part of the new “Iron EOS” program, we are currently establishing a protection system that will enable us to respond not just quickly but also in a coordinated way across the entire Group.

The EOS Group is involved in 23 European debt collection associations and various initiatives to help create strict and binding standards and responsible guidelines in the debt collection sector. 

To eliminate irregularities, the EOS Group also operates a platform that offers whistleblowers a protected space and is integrated in the mechanism of the Otto Group. There, employees, suppliers, service providers and customers can report compliance violations at EOS and in the Otto Group. None of the five cases reported in 2022/23 were substantial or necessitated a countermeasure.

Poslovanje s nenaplativim kreditima zahtijeva visok stupanj odgovornosti. Kao dio obiteljske tvrtke, Otto Grupe, također posebnu pažnju pridajemo formiranju cijena koje dugoročno zadovoljavaju interese i etičke standarde sviju strana. Primjerice: U sklopu partnerstva s podružnicom Svjetske banke International Finance Corporation (IFC), EOS će uložiti više od 100 milijuna eura u nenaplative kredite i nekretnine u istočnoj Europi u roku od tri godine, u skladu s ESG (Environmental, Social i Governance) standardima. 

EOS također primjenjuje stroge kriterije pri odabiru partnera i korisnika. To uključuje ne samo redovite provjere partnera i tvrtki u pogledu načina na koji se odnose prema pitanjima kao što su ljudska prava, pranje novca i korupcija, već i crnu listu na razini naše industrije.

Naš Code of Conduct za pružatelje usluga koji sadrži UN-ove ciljeve održivog razvoja i klauzule iz Zakona o obveznoj skrbi u lancu opskrbe osigurava pravedno postupanje od strane dobavljača, kao i postupanje s njima.